Last updated: October 13, 2026
Tendon Metal Products Co., Ltd. (“Tendon,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit tendonbolts.com, request a quotation, submit an inquiry, or otherwise communicate with us.
1. Information We Collect
We may collect information that you voluntarily provide through our contact and quotation forms, including your name, company name, email address, telephone number, country or region, product requirements, drawings or specifications, and the content of your message.
When you use our website, certain technical information may be collected automatically, such as your IP address, browser type, device type, operating system, referring pages, pages visited, approximate location, and the date and time of your visit. This information may be collected through server logs, cookies, analytics tools, and similar technologies.
2. How We Use Information
We use collected information to:
- Respond to inquiries, quotation requests, and product questions;
- Prepare quotations and communicate about orders, samples, specifications, production, quality documentation, and delivery;
- Provide customer service and maintain business records;
- Improve our website, product information, user experience, and marketing performance;
- Protect the security and integrity of our website and prevent misuse, fraud, or unauthorized access;
- Comply with legal, regulatory, tax, accounting, and contractual obligations.
3. Cookies and Analytics
Our website may use essential cookies to operate correctly and analytics cookies to understand website traffic and visitor behavior. We may use services such as Google Site Kit, Google Analytics, WP Statistics, translation tools, or similar website services. These providers may process technical information according to their own privacy policies. You can control cookies through your browser settings, although disabling some cookies may affect website functionality.
4. How We Share Information
We do not sell or rent personal information. We may share information only when reasonably necessary with trusted service providers that support website hosting, analytics, email, customer communication, logistics, payment processing, information technology, or professional advisory services. We may also disclose information when required by law, regulation, court order, government request, or to protect our legal rights and the safety of our users or business.
5. International Data Transfers
Because we serve customers internationally, information may be processed or stored in countries or regions outside your place of residence. Where required, we take reasonable steps to use appropriate safeguards for international transfers.
6. Data Retention
We retain information only for as long as reasonably necessary to respond to your inquiry, manage our business relationship, complete transactions, maintain quality and order records, resolve disputes, enforce agreements, and comply with applicable legal obligations.
7. Data Security
We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, email system, or internet transmission can be guaranteed to be completely secure.
8. Your Rights
Depending on your location, you may have rights to request access to, correction of, deletion of, restriction of, or objection to the processing of your personal information, or to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with an applicable data protection authority. To exercise a privacy right, contact us using the email address below. We may need to verify your identity before completing a request.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties. Please review their privacy policies before providing information.
10. Children’s Privacy
Our website and products are intended for business and professional users and are not directed to children. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the revised “Last updated” date.
12. Contact Us
For questions about this Privacy Policy or the handling of your information, contact:
Tendon Metal Products Co., Ltd.
Email: Carter@tendonbolts.com
Website: https://tendonbolts.com/